Frequently Asked Questions
General Information
What areas do you serve for mobile massage sessions?
We operate within New York City—covering Manhattan, Brooklyn, Queens, Bronx, and surrounding areas. Please note there’s a $40 travel fee for sessions in Staten Island, New Jersey, Nassau County (Long Island), and parts of Westchester County.
What are your operating hours?
Our massage sessions are available by appointment from 9 am to 11 pm. Office hours are from 12 pm to 8 pm.
Services Offered
What types of massage services do you offer?
We provide a variety of modalities, including Swedish, deep tissue, sports, Shiatsu, and prenatal massages (the latter can be requested in the order notes at checkout).
What is the difference between the signature massage and the standard massage?
Our signature massage offers an exclusive experience with unique techniques, specialized ingredients, and targeted benefits not found in standard sessions. Every signature massage includes a steam towel treatment and aromatherapy. StressKnotNYC Signature Massages ✨
1️⃣ StressKnot Massage – Our signature facial experience designed to deeply relax and rejuvenate. Includes:
- Steam towel treatment
- Aromatherapy
- A customized facial massage to melt away tension
2️⃣ Ready Massage – A full-body therapeutic experience that incorporates:
- Body brushing to exfoliate and stimulate circulation/ reduce cellulite.
- Aromatherapy for deep relaxation
- Steam towel treatment for a soothing finish
3️⃣ C.B.Destress Massage – A stress-relief experience using:
- CBD-infused massage oil to enhance muscle recovery and relieve pain
- Aromatherapy to calm the senses
- Steam towel treatment for the ultimate soothing effect
4️⃣ Thankful Massage – Our signature couples’ massage, perfect for celebrating love. This includes:
- A beautifully curated romantic ambiance (candles, rose petals, soft music)
- Aromatherapy to heighten relaxation & steam towel treatment
- A synchronized massage experience for both partners
Do you offer couples, group, or corporate massage services?
Yes.
- Couples/Group Massages: We provide couples massages and can arrange for multiple therapists upon request.
- Corporate/Workplace Massages: Available as part of our corporate wellness programs (we charge $125/hour per therapist).
- Event Services: We can accommodate massages for events, parties, or special occasions.
Booking & Payment
How can I book a mobile massage session?
You can book online at stressknotnyc.com or contact us directly via phone (347-906-8806) or email (contact@stressknotnyc.com).
How far in advance do I need to book a session?
We recommend booking at least 24 hours in advance. Same-day bookings may be accommodated based on availability.
Can I request an immediate session or a specific therapist?
- Immediate Sessions: Available subject to therapist availability.
- Specific Therapist: Yes, please include your request in the order notes at checkout (subject to availability).
What are your rates and payment options?
Rates vary by massage type and duration. For example:
- Standard Massage:
- 60 minutes: $160
- 90 minutes: $210
- 120 minutes: $250
- Signature Massage:
- 60 minutes: $200
- 90 minutes: $250
120 minutes: $290
Note: Chair Massage - $125 / hour
Additional details are available on our website. We accept credit/debit cards, and PayPal. All sessions must be prepaid through our available payment systems.
Do you offer packages, subscriptions, or gift cards?
- Packages/Subscriptions: Yes, for clients interested in regular sessions at discounted rates.
- Gift Cards/Vouchers: Available for purchase, transferable but non-refundable.
Session Details & Requirements
What do I need to provide for a session?
Please ensure you have a spacious, quiet, and private area for your session. You will need to provide two sheets and a pillowcase for the massage table.
Can I extend or customize my session?
- Session Extensions: Extensions can be accommodated during your appointment if the therapist’s schedule permits.
- Customization: You can request that the therapist focus on specific problem areas—simply mention your needs in the order notes.
How big are your massage tables?
Our massage tables are comparable in size to a small futon and are adjustable to ensure maximum comfort.
How should I prepare for a session at home or in the office?
We provide preparation guidelines upon booking. Generally, ensure the space is large enough for the table, linens, and offers a distraction-free environment.
Cancellation & Rescheduling
What is your cancellation policy?
- Cancellation/Rescheduling: We require at least 24 hours’ notice to cancel or reschedule without fees.
- Late Cancellations: Cancellations with less than 24 hours’ notice are charged in full, or a rescheduling fee of $90 applies.
What happens if I’m not satisfied with my session or if the therapist is late?
- Unsatisfactory Sessions: Your satisfaction is our priority. Please contact us immediately so we can address any concerns.
- Therapist Lateness: In the rare event of a delay, we will communicate promptly and adjust the session duration or fees accordingly.
Therapists & Preferences
Are your therapists licensed and insured?
Yes, all our therapists are fully licensed and carry the necessary insurance.
Are your therapists experienced with specific conditions?
Many of our therapists have training in addressing conditions like chronic pain and injuries. Please mention any specific needs when booking.
Can I specify a gender preference or other details for my therapist?
Yes, gender preferences and other specific requests can be indicated in the order notes during checkout.
What if I have allergies or sensitivities?
Inform us of any allergies or sensitivities, and our therapists will use appropriate alternative products.
Miscellaneous
What sets StressKnotNYC apart from other mobile massage services?
Our dedication to quality, convenience, and personalized care—as well as our experienced, licensed team—ensures a superior mobile massage experience.
What are the benefits of mobile massage?
Mobile massage offers the convenience of receiving quality therapy in the comfort of your own home or office, saving you time and travel.
Do you offer discounts for first-time clients or referrals?
Yes, we frequently offer special promotions for first-time clients and referrals. Check our website or subscribe to our email list for the latest updates.